Nikhil Mirza | Sales Operations Leader | New York – Profile of Nikhil Mirza a Sales operations leader based out of New York City Area

About Me

Hello! I’m Nikhil Mirza.
Leading Sales, Customer Success and Marketing Operations for over 10 Years. Delivering exceptional results and offer innovative solutions with a reputation as a reliable and creative problem-solver.

Age: 34
Residence: New York, USA
Current Director of Sales Operations at Taboola

My Skills

Sales Operations

Expert in data analysis, process optimization, and strategic planning. With a track record of driving revenue growth and improving sales performance

Sales Strategy

Skilled in conducting comprehensive sales forecasting and budgeting, aligning strategies with financial objectives.

Customer Success

Optimized customer success operations to ensure high customer satisfaction, retention, and upsell opportunities

Marketing Operations

Experience in developing and implementing marketing processes, workflows, and governance frameworks to ensure efficient and effective execution of marketing campaigns

Product Management

Designed, developed, tested and rolled out several product functionalities within Salesforce

Companies Worked For

Fun Facts

Speaks 4 Languages

Nature Lover

Ariel Photographer

Lived in four countries

Resume

Please see projects section for more details of my work in each of the roles

Experience

June'19 - Present

Director of Sales Operations, Growth SMB

Taboola

Led the development of sales strategies by working closely with Sales VPs and executive leadership team to drive revenue growth and increase sales productivity

Feb' 19 - June'19

Customer Success Operations Manager

JW Player

Managed Gainsight and Salesforce Service Cloud that facilitate customer success activities; and addressed post-sales process gaps

Oct'15 - Jan''19

Sales Operations Manager

JW Player

Assessed areas of operational inefficiency and drove company-wide Salesforce Sales cloud revamp and optimized end to end business processes to improve productivity of sales reps

June'15 - Sept'15

Marketing Automation Analyst

JW Player

Worked with marketing team to manage sales and customer prospecting through Marketo and support team in other demand generation initiatives

Sept'14 - May'15

Program Manager

New York University

Managed operations, designed frameworks and organized more than 20 workshops on campus by working with a team of four

Jun'14 - Aug'14

Product Management Intern

Time Warner Cable Media

Researched and analyzed Ad fraud impact on digital campaigns and submitted a point of view on preventive measures

Jul'12 - May'13

Technology & Marketing Executive

Danube

Analyzed conversion and performance reports to forecast trends and worked with business development team to managebudgets

Education

May'15

New York University

New York City

(M.S) Masters in Management of Technology

July'11

Birla Institute of Technology and Science, Pilani

Dubai, UAE

B.E(Hons) Electrical and Electronics Engineering

Certificate

2018

Salesforce Administration

New York

The Salesforce Advanced Administrator credential is designed for seasoned Salesforce Administrators who have mastered the ability to utilize advanced Salesforce features and functionality to solve a variety of business problems.

Certificate

2018

Product Management

New York

The Product Manager Certificate is awarded after completion of our 8-week course that prepares students to successfully build software products with a team of designers and engineers. Students learn from real-world Product Managers at top tech companies such as Google, Facebook, LinkedIn, and Twitter.

Certificate